Embedded Service Engineer

Introduction / What we do at Hereworks

Hereworks is a provider of commercial Smart Building & Technology solutions throughout Ireland and beyond. We offer end-to-end solutions including Smart Building Technologies, IoT, Audio Visual Solutions, Telecommunication Systems and much more. We are unique in our ability to provide an integrated approach to our client’s needs, ensuring that client brand and communication goals are met in a powerful combination of relevant solutions.

What’s the opportunity? (Role)

We are currently seeking an ambitious, self-motivated, hardworking individual to become part of the Hereworks Team. We are recruiting an Embedded Service Engineer for a client site in Dublin City Centre. The successful candidate will have the opportunity to work with a broad and diverse range of technologies.

Benefits of joining us in the role

  • Hereworks prides itself on its exceptional and motivated people, and you will be joining a professional, warm, welcoming, and enthusiastic team
  • The successful candidate will have the opportunity to work with a broad and diverse range of technologies
  • Pension Scheme
  • 21 Days Annual Leave, increasing to 23 Days after two years of service
  • Income Protection and Death in Service scheme
  • Membership of the Employee Assistance Programme
  • Excellent opportunity to advance your career and progress within the Group
  • Competitive salary based on experience and qualifications

What will you be doing? (Responsibilities)

  • Provide full time on site technical support to our client and act as a Hereworks representative
  • Provide on site end-user training
  • Establish and maintain KPIs as part of the service level agreement
  • Become fully certified on all products supported by Hereworks SI
  • Liaise with other support staff involved in SLA
  • Conduct regular meetings with on site stakeholders
  • Help to promote the value of Hereworks and on site staffing services
  • Drive the creation and enhancement of all on site documentation (including Standard Operating Procedures (SOP) and on site Staff Handbooks)
  • Ensure documentation processes and procedures are maintained in accordance with client and company requirements
  • Take responsibility for Audio Visual Support and ensure that a world class customer service is experienced by all through the following:
  • Provide best-in-class, quality, hands on AV support services to customers through all available channels, meeting or exceeding their expectations at every opportunity
  • Support a wide range of technology equipment, solutions and devices for both hardware and software, including AV equipment, understanding AV/VC infrastructure (hardware and software), AV/VC support experience (set up/testing/configuration/ operation and troubleshooting of equipment and devices) plus general IT/Networking knowledge, and other miscellaneous AV related equipment or cabling
  • Work professionally with all levels of the organisation in a highly corporate environment
  • Comply with and enforce H&S Policies
  • Other duties and requirements as needed to support the business
  • Take responsibility for Audio Visual Support and ensure that a world class customer service is experienced by all through the following:

     – Display a sense of empathy/urgency
     – Follow up frequently with the customer, utilising clear and concise communication
     – Escalate customer-impacting issues/delays to the Operations Manager

What do you need? (Requirements)

  • Minimum 2 Years experience in a similar role
  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to balance multiple tasks with changing priorities

Technical requirements

  • Avixa CTS (to be achieved within 12 months, if not already held)
  • Certificates in Crestron, Polycom, and QSC (ongoing training) would be an advantage
  • Proven record of accomplishment in AV support and installations of Crestron, Polycom, and leading Display and projector Brands.

All Candidates should have:

  • Positive service-oriented attitude
  • Results oriented approach
  • Problem solving skills
  • Must have excellent verbal and written communication skills
  • Excellent attention to detail is required
  • Should be an enthusiastic, self-starter who is motivated by providing excellent service to clients and always looking for ways to improve
  • Should be flexible, hardworking, and well-organised, with the ability to work well in a team-based environment
  • Willingness to upskill with continuous learning and maintaining industry standard certification
  • Possess strong planning, organisational and teamwork skills
  • Excellent presentation skills
  • Proficiency with Microsoft Office Products
  • Ability to build strong relationships with clients, staff, and subcontractors
  • Should be honest, flexible, reliable, and quick thinking
  • Strong problem solving and decision-making skills
  • Excellent organisation and time management skills with the ability to manage multiple projects and priorities

Practicalities

Salary: Depending on Experience – Starting from €40,000 to €42,000 per annum

Location: Based on client site in Dublin City Centre

How to Apply

Please email a CV and cover note to careers@hereworks.ie. 

Hereworks Core Values

Hereworks Core Values