Support & Managed Services
We are here to support your success. We support and manage our client sites with a 24-hour client services helpdesk, remote access, mobile service technicians or on-site full-time maintenance teams.
Dedicated Support Services
For new systems, support and maintenance starts at commissioning stage with detailed location specific inspection sheets. A complete asset register of equipment, functionality tests, room booking, audio, video, display, wireless pairing, video conferencing, automation, control functions, ancillary devices, cabling termination, system hardware, network verification and product documentation at handover.
Hereworks offers a comprehensive range of support services. Hereworks Assure provides a managed warranty option, including remote access, helpdesk support and next day cover. Our Assure+ package has the added features of annual maintenance visits, unlimited user training, event support, spares holding and out-of-hours support.
We understand our clients need for business continuity, that’s why our support service agreements are tailored for their specific needs and nature of operations. Every sector and client workspace has unique requirements. Hereworks supports both new and existing audio-visual and automation installations.
Hereworks support provides peace of mind with a dedicated service account manager familiar with your premises and nature of work. For preventative maintenance, scheduled updates and emergency response visits our team of expert engineers, project managers, system architects and service professionals are here to help.
Hereworks Assure Support Options
| Standard Cover | Hereworks Assure Plus | |
| On-Site Response | 4 Hour* | 4 Hour* |
| Call outs/labour charges | Charged | Included |
| Helpdesk Support | Yes | Yes |
| Annual Maintenance Visits | No | 2 |
| Loan Equipment/Spares | No | Yes** |
| Service Account Management | No | Yes |
| Warranty Shipping Costs | No | Yes*** |
| Unlimited User Training | No | Yes |
| Out of Hours Support | No | Yes** |
| Event Support | No | Yes** |
- * If the service request is logged before 12 pm
- ** Project-specific, available at extra charge
- ***Up to 50kg
